Privacy policy
Afterglow is a Shopify app made by AndrewTechful (“we”). It adds blocks such as a survey, order tracking, a referral code and custom messages to a store's Thank you and Order status pages. This policy explains what information Afterglow handles for the merchants who install it and for the shoppers who see its blocks, and what happens to that information.
Information we collect from merchants
- Store connection. Your store's myshopify.com domain and the access token Shopify issues when you install the app, limited to the permissions you approve.
- Your settings. Which blocks are on, their order, and the content you enter, such as survey questions, custom messages and referral settings.
- Your plan. Your Afterglow plan and its status, trial and billing-period dates. Payments are handled by Shopify. We never see card or bank details.
Information we handle about shoppers
- Survey answers. When a shopper chooses to answer your survey, we store their answers with the order ID, order number and Shopify customer ID so you can match answers to orders. We do not collect shoppers' names, email addresses, phone numbers or postal addresses.
- Block analytics. Counts of how often each block was shown or clicked, per store. These are only counted when the shopper has allowed analytics in your store's privacy settings, and no shopper identifier is stored with them.
- Order status. The order tracking block reads the order's fulfillment status from Shopify when the page loads. It is shown to the shopper and not stored.
- Referral codes. If you set the referral block to generate codes, the app creates one discount code per order in your store's Shopify discounts, named after the order.
Our hosting provider processes standard request information, such as IP addresses and browser type, to deliver and protect the service. The app does not store it.
How we use information
Only to provide Afterglow to the merchant who installed it: showing blocks, collecting survey answers and analytics for that merchant, and managing their plan. We do not sell information, use it for advertising, or combine it across stores.
Service providers
We rely on Shopify (the platform and billing), Cloudflare (hosting) and Neon (our database, hosted on Amazon Web Services in the United States). They process information only to run the service for us.
Retention and deletion
- When you uninstall Afterglow, all of your store's data is deleted automatically: the store connection, settings, plan record, survey answers and analytics counts.
- Shopify's store deletion request, sent after uninstall, triggers the same deletion if anything remains.
- When a shopper asks your store to delete their data, Shopify forwards the request and we delete that shopper's survey answers. Shopper data requests are answered the same way.
- Referral discount codes live in your Shopify store, not in our database, and stay there until you delete them.
Your rights
For shopper information, the merchant decides how it is used and Afterglow processes it on the merchant's behalf. Shoppers should contact the store they bought from, which can ask us to act. Merchants can contact us to access, correct or delete their data at any time. The data processing terms in our terms of service set out these commitments.
Security
Information is encrypted in transit and at rest, and the app only requests the Shopify permissions its features need.
Changes
If this policy changes, we will update it here and change the date at the top.
Contact
Questions about privacy? Reach us through info@andrewtechful.com.