Support

Email info@andrewtechful.com and include your store's myshopify.com address. We reply within one business day.

How do I show blocks to customers?

1. Open Afterglow from Apps in your Shopify admin and choose a plan.
2. On the Blocks page, turn on the blocks you want and set them up.
3. Go to Settings → Checkout → Customize. Switch to the Thank you page, add the Afterglow app block and save. Do the same on the Order status page.

Why isn't a block showing?

• Check the block is turned on in the Blocks page.
• Check your plan includes it. Locked blocks are marked in the app.
• Check the Afterglow app block is placed on that page in the checkout editor.
• Blocks without content, such as a survey with no questions, stay hidden.

How does billing work?

Plans start at $9 a month and every plan begins with a 14-day free trial. Charges appear on your regular Shopify invoice. You can switch plans from the Billing page in the app at any time.

How do I cancel?

Cancel your plan from the Billing page, or uninstall the app. Your blocks stop showing to customers when the plan ends, and uninstalling deletes your store's data.

Where do survey answers go?

Open the survey block in the app to see responses and download them as a CSV file.

Which languages are supported?

Shopper-facing block text is translated into 36 languages — every language the Shopify admin supports. The Afterglow admin is available in English, Danish, German, Spanish, French, Dutch, Portuguese (Brazil), Swedish and Simplified Chinese.

How do I leave a review?

Open the Afterglow listing in the Shopify App Store and use the review section at the bottom of the page.

Does Afterglow track my customers?

Only anonymous counts of block views and clicks, and only for shoppers who allow analytics. See the privacy policy for details.